- Coordinate with the sales team to ensure timely processing of customer inquiries and orders.
- Prepare quotations, sales orders, purchase orders, and other sales-related documentation.
- Maintain customer records, sales databases, and order tracking reports.
- Coordinate with the production, warehouse, logistics, and accounts teams for timely order execution and dispatch.
- Follow up with customers regarding order status, deliveries, and payment updates. Prepare daily, weekly, and monthly sales reports and MIS
- Assist in managing customer complaints and coordinate with concerned departments for resolution.
- Monitor pending orders and ensure timely closure.
- Support the sales team in achieving monthly and annual sales targets.
- Maintain proper documentation of customer communications, contracts, and sales records.
- Coordinate with vendors and logistics partners whenever required.
- Perform any other sales coordination activities assigned by the reporting manager.