Job Title: Customer Service Associate - International Voice & Non-Voice Process

Company: Concentrix
Location: kokapet,Hyderabad
Process: International Voice + Chat/Email Support
Work Type: Full Time

Key Details:

- Work Days: 5 Days Working, 2 Days Off

- Shift: Rotational Shift

- Experience: Fresher & Experienced Both Can Apply [0 to 3 Years]

- Salary : 3.00 - 4.00 LPA

Eligibility Criteria:

- Qualification: Any Graduate

- Experience: Fresher - 0 to 1 Year

- Language Skills: Excellent English Communication - Spoken & Written

- Age: 18 years and above

- Basic Computer Knowledge

Skills Required:

1. Voice Process: Good English accent, Active listening, Customer handling skills

2. Non-Voice Process:* Good typing speed, Email/Chat etiquette, Problem solving

3. Confident, Patient, and Willing to work in Rotational Shifts

4. Ability to handle US/UK/AUS customers

Job Responsibilities:
Voice:





- Handle inbound/outbound calls for International customers

- Resolve customer queries regarding product, billing, technical support

- Maintain quality and CSAT scores

Non-Voice:

- Handle Email, Chat, and Back-office support

- Update CRM with customer details

- Achieve TAT and Quality targets

Perks & Benefits:

- 5 Days Working - Fixed Off

- Health Insurance, PF, ESI

- Paid Training + Global Growth opportunities

- Cab Facility: one way.

- Certifications & Up-skilling programs

Contact HR : SHAIK KAREEM (HR recruiter)
Contact No: (phone hidden)

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 International voice and non voice process (Kokapet)
🏢 Campus Marg
📍 Kokapet