We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions.This role involves providing expert technical support for Microgrid systems and associated digital applications. You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.Key ResponsibilitiesExpert Technical SupportProvide Level 3 technical support for Microgrid solutions and associated software platforms.Analyze, diagnose, and resolve complex customer issues related to:EcoStruxure Microgrid AdvisorMicrogrid Operation and Control SystemsManage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.Technical Investigation & Root Cause identificationPerform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.Customer EngagementAct as the technical escalation point for critical customer issues globally.Maintain effective communication with customers and stakeholders throughout the issue resolution process.Participate in customer meetings and technical reviews when required.Knowledge ManagementDevelop and maintain technical knowledge articles, troubleshooting guides, FAQs,



and best-practice documentation.Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.Training & EnablementDeliver technical training and mentorship to regional support teams and Level 2 support engineers.Support capability development across global support organizations.Product Quality & Continuous ImprovementProvide field feedback and customer insights to Product Management and R&D; teams.Contribute to product enhancements, quality improvement initiatives, and issue prevention programs.Support new product introductions and solution validation activities.Required QualificationsEducationBachelor’s or master’s Degree in:Electrical EngineeringElectronics EngineeringPower Systems EngineeringExperienceMinimum 8+ years of experience in one or more of the following domains:MicrogridsPower SystemsEnergy Management Systems (EMS)Power Monitoring SystemsIndustrial Automation or SCADA SystemsTechnical ExpertiseMandatory SkillsStrong understanding of Microgrid architecture and operation.Robust understanding of electrical distribution systems and power quality.Experience with SCADA, EMS, and Power Monitoring solutions.Knowledge of industrial communication protocols:Modbus RTU/TCPIEC 61850DNP3Ethernet-based industrial networksAbility to analyse power system events, alarms, logs, and communication issues.Preferred SkillsExperience with Schneider Electric EcoStruxure solutions.Knowledge of Scada Systems.Understanding of Grid Interconnection and Smart Grid technologies.Knowledge of IEC, IEEE, UL, and power system standards.Behavioural CompetenciesCustomer-centric mindset.Strong analytical and troubleshooting skills.Excellent verbal communication.Ability to work across global and multicultural teams.Self-motivated and proactive problem solver.Strong stakeholder management and collaboration skills.

📌 Expert Technical Support Engineer (Karnataka)
🏢 Schneider Electric
📍 Karnataka