Description
Job responsibility

Zonal Incharge – CPO is responsible for timely & cost-effective Customer Service Delivery & Assurance in the designated zone.

Major responsibilities include:

1. Customer service delivery & assurance
2. Liaison with builders for PROW - cost effective & faster building level permissions
3. Providing inputs related to potential new partners from the zone
4. Identification of upcoming buildings in the zone
5. Upkeep of existing relationship with building management and update the Building tenancy details

1. Vendor management of Network partners (CPO, Vistaar, 3rd Party OHF & NNI, TCL, BSO)
2. L2 survey
3. Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
4. MRN processing & capitalisation in S4HANA basis WBSE, physical verification in AMS of TTL assets deployed at customer location- MUX, CPE, Routers, EPABX etc..
5. Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD, ODN, UBR, Copper using different CPEs - MUX, MMC, L2 switch, copper modem, GPON etc.
6. Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
7. Scheduling engineer for testing
8. Coordination with NOC for testing & troubleshooting on need basis
9. Performance management of existing partners
10. Maintenance Activity at Customer location – Infra, IBD, ISP, CPE along with AMS updates
11. TP to Own media, Copper to FTTH migration
12.



Ensuring timely asset retrieval with ATN in S4HANA & AMS update

The aspirant for Zonal Incharge – CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance.

Span of control: 4 to 6 Staff
Key Customer Customer Program Management, Customer Service Management, NW Planning, NW Ops & Finance
Necessary Preferred
Skills

- In depth Knowledge of ROW/PROW.
- Adheres to the industry standards.
- Assumes full responsibility for the safety and security of the team.
- Determines the scope, budget, and schedules for customer service delivery existing and new projects.
- Submits weekly project status reports to the reporting managers.
- Delivers within the stipulated time.
- Follows engineering standards and work as per market engineering specifications.
- Maintains records of all projects
- Inspects deployments of customer deliveries as per the quality standards

Working experience with prominent telecom operators for Estate management, Service Delivery & Assurance
Qualification PGDM/B.E./B.Tech (Telecom/Communication/Instrumental)
Overall Work Experience

8 to 12 Years in service delivery & assurance

Behavioural Attributes

- Positive thinking
- Willingness to work in a competitive setting.
- Team player
- Good listener

📌 Zonal Incharge - CPO (Ahmedabad)
🏢 Tata Teleservices
📍 Ahmedabad