Drive programmatic improvements to catalog quality for Softlines and Beauty
Key job responsibilities
Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and positive product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
· Report audit results and communicate them to others within the organization.
· Analyze data and identify new trends/patterns.
· Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
· Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.