- Participate in Requirements sessions with customers to understand product fit w.r.t. requirements and the resulting gaps.
- Solution the requirements within product boundaries through configurations customizations and integrations
- Manage an implementation team consisting of team lead, Salesforce developers, UI developers, QA and BA to deliver as per project plan.
- Manage customer interactions throughout the project for project scheduling, requirements and solutioning, dependency tracking, integrations, sprint reviews, UAT planning and management, live cutover and transition support
- Guide the team on configurations, customizations, integrations working in tandem with technical leads in the Delivery organization as an when required
- Work with product team for providing inputs on generic requirements observed,
sharing generic development done, reporting issues observed, getting feedback on extension approach used for recent extension patterns
- Be a contact point for Terafina support team for handling delivery issues reported by customers via the support team
Experience & Skills Required
- Overall 8 to 14 years experience
- 5+ year's experience in client management, preferably financial institutions
- 5+ years experience in project delivery around software products
- 5+ years experience in banking domain
- 5+ years experience in managing software product implementations in banking domain
- 5+ years experience in solutioning customer requirements on top of a banking software product
- Experience in solutioning integrations