Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities

- Raising tickets on behalf of customers
- Handle communication with customers in cases of emergencies
- Handle communication with internal stake holders for handling emergencies
- Monitor of customer sites based on the inputs received from Operations team members
- Communicating with customers to establish details of problems/requirements
- Working with other teams in the company to resolve technical problems
- Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
- TAC is a 24/7 service. There will be 3 shifts including a night shift. The engineer will be required to work in shifts as allocated by the shift leads

Job Requirements

- Methodical problem-solving skills




- Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
- Able to assimilate technical information quickly and apply it to a given situation
- Able to work to job standards and process requirements and drive for quality
- Ability to work individually with little supervision, but flag up issues promptly
- Pays attention to detail and owns issues to completion
- Shows initiative and is able to make appropriate decisions
- Commitment to achieve the required goals
- Can produce thorough and accurate technical documentation
- Adaptable and flexible – a “can do” attitude
- Team worker
- Able to build relationships with customers, identifying and focussing on their needs
- A valuable awareness of other cultures
- Works well under pressure
- Self-motivated

Demonstrates a professional manner

📌 NOCEngineer (Bengaluru)
🏢 Mavenir
📍 Bengaluru