Description

We are looking for enthusiastic individuals to join our Customer Support Back Office team at DBS Bank in India. This role is ideal for freshers or entry-level candidates who are eager to start their careers in banking and customer service. You will play a crucial role in providing support to our customers and ensuring a smooth banking experience.

Responsibilities

- Assist customers with inquiries related to their banking accounts and services.
- Resolve customer issues efficiently and effectively via email, chat, and phone.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with various teams to ensure customer satisfaction and service excellence.
- Provide feedback on customer trends and issues to management for continuous improvement.

Skills and Qualifications

- Strong verbal and written communication skills in English.
- Proficient in MS Office applications (Word, Excel, PowerPoint).
- Ability to work in a rapid-paced environment and manage multiple tasks.
- Customer-centric mindset with a passion for helping others.
- Basic knowledge of banking products and services is a plus.
- Attention to detail and problem-solving skills.

📌 Hiring for Customer Support - Back office - DBS Bank (Pune)
🏢 Assure Placement
📍 Pune