Job Description **Job Purpose** The System Operations Analyst I is responsible for providing immediate assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize IT-related problems. This entry-level role supports the daily operations of industry-leading trading exchanges, Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. **Responsibilities** + Assist with troubleshooting and resolving day-to-day internal and customer issues. + Provide direct support to clients. + Maintain operations and administration of ICE/NYSE systems using established policies and procedures. + Adhere to Incident Management policy, maintaining ownership of production incidents, including communication, escalation, and follow-up for root cause analysis. + Prepare and maintain documentation for troubleshooting and escalation procedures. + Control computer systems on schedule using computer system consoles, operator checklists,



and third-party software. **Knowledge and Experience** + Associates/Bachelor's degree or equivalent systems/application support experience. + Beginner-level experience with Linux Operating System. + Ability to work in a service-oriented team environment. + Solid customer focus and dedication to providing the best possible user experience. + Effective communication skills with both technical and business resources. + Critical thinking and analytical problem-solving skills. + Demonstrated reliability, flexibility, and attention to detail. + Scheduling flexibility required. **Preferred Knowledge and Experience** + Experience or exposure to financial and investment industries/technologies. + Basic Unix Shell scripting skills. + Help Desk or customer service experience. + Basic knowledge of FIX Protocol. + Experience with enterprise monitoring solutions. + Knowledge of TCP/IP, UDP, and Multicast protocols. + Basic knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange
📍 Hyderabad