Location: Hyderabad | Experience: Freshers / 0–2 Years | Batches: 2024, 2025 & 2026

Education: B.Sc / B.Com / BCA / B.Tech / Diploma | Shifts: Rotational / 24x7

Job Summary

Join our Global Support Team as an Associate Analyst / Analyst and provide first-level support to global employees across Customer Interaction, Finance and Technology functions.

Key Responsibilities

- Handle customer queries through calls, emails, chats, webforms and tickets.
- Understand, troubleshoot and resolve customer issues or escalate them as required.
- Document and track incidents/requests in the CRM/ticketing system.
- Ensure timely resolution, ticket closure and SLA adherence.
- Deliver a professional and positive customer experience.
- Meet service KPIs including Customer Satisfaction, Contact Quality and First Call Resolution.
- Work effectively with global teams across different countries and cultures.
- Participate in training, coaching and knowledge-sharing activities.
- Work in a 24x7 rotational shift environment.

Support Areas

CIC: Payroll, Benefits,



Time & Expense and other Talent/HR queries.

FSD: Finance/business applications including SWIFT, DTE and Accounts Payable.

ITSD: Hardware, software, applications, operating systems, network and internet support.

What We're Looking For

- Strong verbal and written communication skills.
- Positive listening, analytical and problem-solving skills.
- Customer-focused attitude.
- Basic computer knowledge and familiarity with MS Office.
- Willingness to learn and adapt.
- Comfortable working in rotational shifts.

Eligibility

- B.Sc / B.Com / BCA / B.Tech / Diploma
- 2024, 2025 & 2026 batches
- Freshers / 0–2 years
- Strong communication skills and customer-focused mindset.

Skills: It Service Desk, It Help Desk, Accounts Payable, Customer Support, Customer Interaction, Benefits Administration, HR Support, It Support, Technical Support, Customer Service

Experience: 0.00-2.00 Years

📌 CIC / FSD / ITSD – Associate Analyst / Analyst (Hyderabad)
🏢 Teamlease Digital Private
📍 Hyderabad