Job description:

Key Responsibilities:

- Manage daily tasks and activities that ensure systems and services are proactively managed.
- Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
- Manage 3rd line support activities and act as escalation within the service operations function.
- Oversee capacity and performance processes for assets that are owned by your teams.
- Manage the creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
- Manage the creation of automation scripts and routines that remove manual intervention from service operations.
- Manage the testing and invocation of the business continuity and disaster service operations recovery plans.
- Manage the teams to ensure the completion of all mandatory training courses.
- Manage the acceptance criteria for the transition of recent services into Service Operations.
- Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

- Experience working in an IT service delivery or support function OR
- MBA or Degree in Information Technology or Information Security.
- Experience working with Microsoft technologies.




- Excellent communication skills developed working in a service centric organisation.
- Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
- Ability to manage and priorities workload for multiple teams across multiple time zones.
- Experience managing technical or process-based forums and meetings such as the Change Advisory Board.
- Experience in the creation of data repositories for operational policies, processes and procedures.
- Managing technology refresh programs to avoid the use of end-of-life components within the production domain.
- Experience working within Education Technology would be an advantage.
- Advanced VMWare configuration and management.
- Experience of installation of physical hardware within tier 4 data center.
- Advanced Microsoft Active Directory configuration and support.
- Microsoft Azure and AWS cloud hosting platform administration.
- Advanced Microsoft SQL server experience.
- Windows Server and desktop management and configuration.
- Microsoft IIS web services administration and configuration.
- Advanced management of data and SQL backup solutions.
- Advanced scripting and automation capabilities.
- Advanced knowledge of Azure analytics and KQL.

Skills: meeting facilitation , Problem Solving, Azure, Aws

Experience: 6.00-11.00 Years

📌 Principal Infrastructure Ops Engineer (Pune)
🏢 ParentPay
📍 Pune