Job description:

- Looking for a highly skilled Subject Matter Expert (SME) who would be instrumental in technically mentoring and guiding the current FSE team working in Spectroscopy.
- Responsible for supporting customers through in office activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.
- Delivers (does not design)



fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D; to provide solutions to customers.
- May have knowledge of third-party products.
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
- May train other field engineers or customers.
- May calibrate equipment on-site for large volume customers.
- May qualify leads.

Skills: Application Maintenance, Marketing And Sales, Mentoring, Subject Matter Expert, Spectroscopy

Experience: 9.00-10.00 Years

📌 Field Service Engineer (Delhi)
🏢 Agilent Technologies
📍 Delhi