- Understanding partners' business use case.
- Describing Banking products to partners. (Presales/Post sales calls for clients).
- Product demo/docs walkthrough.
- Handling partner tech queries on email, live chat & calls.
- Handling/debugging merchants Integration issues. (All Kaleidofin products including SFTP set-up, APIs, SDKs etc. etc.)
- Owning the support documentation initatite & ensure that integration documentation
Preferred candidate profile
- 4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.
- FinTech experience is a must.
- To explain complex information in simple, transparent terms to non-IT personnel.
- Additional skills required: -
- Ability to deal with complex issues.
- Logical thinker
- Good Analytical and Problem solving skills
Perks and benefits
- Be a part of a well-funded, high growth insurtech startup.
- Opportunity to create large scale impact.
- Competitive market salary.
- Health insurance
- Flexible and fun work environment.
Skills: fintech , Presales, Sftp, Sdk, Api Integration, Client Handling, Technical Support