MoEngage is seeking an experienced and strategic Director of Email Deliverability Services to join our team. In this pivotal role, you will lead our Email Deliverability Consulting practice, overseeing a team of consultants while defining and implementing sophisticated email deliverability strategies for our enterprise clients. If you bring 10+ years of proven experience in email deliverability consulting and people management, with a track record of driving operational excellence and client success, we encourage you to apply.

Key ResponsibilitiesLeadership & Team Management

- Build, mentor, and lead a high-performing team of Email Deliverability Consultants across global regions.
- Establish clear performance metrics, career development paths, and growth opportunities for team members.
- Drive operational excellence through process optimization, resource allocation, and workflow management.
- Foster a collaborative culture that promotes knowledge sharing and continuous improvement.

Strategy & Consulting
- Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges.
- Develop cutting-edge email deliverability methodologies and best practices tailored to client needs.
- Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes.
- Stay at the forefront of industry changes, including ISP policies, authentication standards, and compliance regulations.

Business Growth & Client Success
- Collaborate with Sales and Customer Success teams to identify upsell opportunities and expand service offerings.
- Drive revenue growth through high-quality deliverability consulting services.
- Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics.
- Develop ROI models to demonstrate the business impact of improved email deliverability.

Cross-Functional Collaboration




- Work closely with Product Management to influence the product roadmap for deliverability features.
- Partner with Marketing to develop thought leadership content showcasing MoEngage's expertise.
- Collaborate with Technical Support and Engineering to resolve complex client issues.
- Align with Customer Success to ensure seamless client experiences and service delivery.

Qualifications & RequirementsExperience
- 10+ years of progressive experience in email deliverability consulting, with significant experience serving enterprise clients.
- 5+ years of people management experience, preferably leading distributed teams in a services environment.
- Proven track record of building and scaling operations teams in a high-growth environment.
- Experience working with global ISPs and managing sender reputation across various regions.

Technical Knowledge
- Deep expertise in email authentication protocols (SPF, DKIM, DMARC).
- Comprehensive understanding of deliverability monitoring tools and analytics platforms.
- Proficiency in interpreting deliverability data and transforming insights into actionable strategies.
- Knowledge of email compliance regulations across different markets (CAN-SPAM, GDPR, CASL, etc.).

Skills & Attributes
- Exceptional leadership abilities with a focus on team development and operational excellence.
- Outstanding verbal and written communication skills with the ability to translate complex technical concepts for various audiences.
- Strong business acumen with an understanding of how deliverability impacts marketing ROI.
- Strategic mindset coupled with a hands-on approach to problem-solving.
- Customer-centric approach with a passion for driving client success.

Education
- Bachelor's degree in Marketing, Business, Computer Science, or a related field; advanced degree preferred.
- Relevant industry certifications (e.g., CIPP/E, email marketing certifications) are a plus.

Skills: People Management, Monitoring Tools, Team Management, Operational Excellence, Collaborative Working, Business Development

Experience: 10.00-15.00 Years

📌 Director - Email Deliverability Services (Bengaluru)
🏢 MoEngage
📍 Bengaluru