- Education: Graduate / Undergraduate
- Experience: Minimum 1 year of international voice process experience (mandatory)
- Excellent verbal communication skills in English
- Robust problem-solving and customer-handling abilities
- Willingness to work in US rotational shifts
- Immediate joiners only
Role & Responsibilities:
- Handle inbound/outbound international customer calls
- Resolve queries efficiently and ensure customer satisfaction
- Adhere to SLA, quality, and compliance standards
- Update CRM systems with accurate interaction records
- Collaborate with internal teams for escalations and solutions