- Assess and approve customer applications based on credit and fraud risk guidelines
- Identify and mitigate fraud risks using internal tools and market intelligence
- Handle inbound and outbound collection calls for customers in arrears
- Recommend credit limits and payment terms for new and existing customers
- Support customer care teams in resolving sensitive or complex cases
- Stay updated on fraud trends and recommend process improvements
- Maintain compliance with internal credit policy and external regulations
- Ensure accurate documentation of customer interactions
Candidate Requirements:
- Minimum 12 months of relevant experience in fraud control, collections, or customer service
- Experience in online/mobile/telecom support preferred
- Solid communication and negotiation skills
- Ability to work under pressure and handle escalated situations
- Familiarity with fraud detection tools and credit assessment techniques
- Flexible to work in 24/7 rotational shifts