Requirements:

- Minimum 1 year of BPO experience (international voice mandatory)
- Strong command over English (both verbal and written)
- Comfortable with rotational shifts
- Immediate joiners highly preferred

Job Responsibilities:

- Handle inbound and outbound calls related to UK-based insurance queries
- Assist customers with policy details, renewals, claims, payments, and endorsements
- Verify customer information and update policy records accurately
- Educate customers about insurance terms, advantages, and processes
- Provide first-call resolution and reduce repeat call volumes
- Document customer interactions, transactions, and feedback properly in CRM tools
- Maintain confidentiality of customer data and adhere to GDPR guidelines
- Escalate complex issues to the appropriate department or supervisor
- Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance
- Collaborate with team members to meet daily/monthly performance targets
- Participate in team huddles, training sessions, and quality improvement plans
- Stay up-to-date on UK insurance products, policy changes, and regulations

Skills: Policy Servicing, Insurance Process, Call Handling, CRM Tools

Experience: 1.00-6.00 Years

📌 international banking process (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru