31 Aug
|
Rivera Manpower Services
|
Bengaluru
31 Aug
Rivera Manpower Services
Bengaluru
Key Responsibilities:
- Handle inbound and outbound voice calls for international banking customers
- Assist customers with queries related to banking products, services, transactions, and account information
- Resolve complaints and provide appropriate solutions in a timely manner
- Maintain customer satisfaction while complying with internal policies and international banking standards
- Accurately document customer interactions and follow up where necessary
Qualifications & Skills:
- Graduation not required
- Excellent communication skills in English (verbal and written)
- Robust interpersonal and problem-solving skills
- Prior experience in a voice-based customer service role (banking experience is a plus)
- Willingness to work in night shifts or rotational shifts
Skills: Customer Handling, Complaint Management, Banking Process, Voice support, International Voice Process
Experience: 1.00-5.00 Years
📌 International Banking Voice Process (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru