Technical Support Associate Voice (Bengaluru)

Technical Support Associate Voice (Bengaluru)

31 Aug
|
Rivera Manpower Services
|
Bengaluru

31 Aug

Rivera Manpower Services

Bengaluru

Eligibility Criteria:

- Freshers and experienced can apply (minimum 1 year of experience in technical voice support preferred)
- Customer support experience with strong technical troubleshooting skills
- Excellent verbal communication skills
- Solid knowledge of Microsoft tools/products, especially Office 365
- Willingness to work in US rotational shifts
- Immediate joiners only

Key Responsibilities:

- Handle inbound technical support calls from international customers
- Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS, etc.
- Guide customers step-by-step through technical fixes
- Document all interactions in the CRM system
- Escalate unresolved issues to appropriate teams following standard procedures
- Maintain high customer satisfaction and follow quality standards

Skills: Technical Troubleshooting, CRM Tools, Voice support, Technical Voice Support

Experience: 0.00-1.00 Years

📌 Technical Support Associate Voice (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru

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