Customer Service Specialist
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
No experience required
No experience required
Apply By
Not Provided
Posted today
Fresher Job
Be an early applicant
About the job
Job Description
Client Support Associate / Client Experience Coordinator
Overview:
We are looking for a proactive and communication-driven professional with up to 1 year of
experience in customer support, client coordination and or telecalling. The role involves
managing RSVP calls, collecting client feedback and supporting basic escalation calls as
required.
Key Responsibilities:
1. RSVP Coordination
Make outgoing RSVP calls for events and update responses accurately.
Maintain structured trackers and provide timely updates to the internal team.
2. Client Feedback & NPS Calls
Connect with clients post-event to collect feedback and category-level ratings.
Document insights clearly for internal performance review and reporting.
3. Escalation Calling Support
Assist with initial-level escalation calls
Gather issue details, ensure calm communication and route concerns to the appropriate
internal team.
4. Communication & Documentation
Maintain updated call logs and reports.
Share daily/weekly summaries of activities.
Follow communication guidelines and ensure consistency in tone and messaging.
5. Coordination Responsibilities
Work closely with internal teams to relay client feedback and follow-ups.
Ensure high responsiveness and professional client interaction at all times.
Required Skills & Experience:
01 year experience in customer support, telecalling, client servicing and or
coordination roles.
Strong verbal communication skills (English & Hindi; regional languages preferred).
Ability to manage high-volume calling with professionalism.
Valuable documentation and follow-up skills.
Calm, patient and solution-oriented approach.
Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call
logging.
Work Schedule:
6 days/week
About The Wedding Company
The Wedding Company is a tech-enabled wedding planning and fulfilment platform, your one-stop destination for stress-free, personalized, and reliable wedding planning. From venues and decor to catering and photography, we manage every aspect of the wedding journey, from planning to execution, enabling couples to browse, book, and coordinate their entire wedding seamlessly from anywhere.
With a network of 2,000+ verified partners across cities, we have successfully planned and executed over 1,000 weddings across India's leading destinations including Bengaluru, Goa, Udaipur, Jaipur, Delhi NCR, and Kerala, as well as international locations like Thailand and Indonesia. Our team works like an extended family, combining professional expertise with genuine care to make the entire wedding journey stress-free and memorable.
In 2026, we raised $2.75 million in seed funding led by Wellingdon Advisors LLP, with participation from LVX, Tremis Capital, and angel investors, reflecting strong confidence in our vision to redefine how India plans weddings.
Feel free to reach us at:
Email :
[email protected]
Website :
Note: This role is a full time role in Bangalore (and not remote).
Earn certifications in these skills
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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📌 Customer Service Specialist - Fresher (Bengaluru)
🏢 The Wedding
📍 Bengaluru