Greetings, for the candidates who are the residents of Pune / Bangalore and are okay with Work From Office looking in a leading MNC we have a profile for you.

We are looking for the candidates having minimum 1 year of International Voice/ Chat Experience.

Profile - Process Associate / Snr Process Associate

Job location - PUNE / BANGLORE

Qualification :

* Graduates are eligible

UG with 1 year exp are also eligible

* Positive Verbal --- communication skills in English

*1 year International Voice/Chat Customer Care Experience required

* Salary - Upto Rs 3.00 LPA to 6.50 LPA -- as per last Salary & Exp .

For Freshers Upto Rs 3.00 LPA - 4.00 LPA

Roles and Responsibilities in an International Voice Process BPO--

- Customer Interaction:

- Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
- Address customer concerns and provide relevant solutions, ensuring satisfaction.

- Issue Resolution:

- Identify customer problems or concerns and offer timely and effective solutions.
- Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

- Adherence to Scripts:

- Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
- Adapt communication style to fit the customers needs while maintaining service standards.

- Quality Assurance Compliance:





- Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
- Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

- Performance Metrics:

- Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Continuously work towards improving personal and team performance through self-assessment and feedback.

- Handling Difficult Situations:

- Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
- Offer empathetic solutions, ensuring a positive customer experience despite challenges.

- Customer Relationship Building:

- Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Working days -5 (Rotational Shifts)

Interested candidates can call or whatsapp on below mentioned no

FOR BANGLORE CALL - AND DM - BANGLORE WITH RESUME TO ANY

OF THE NOS BELOW --

BHAVIKA -- (phone hidden)

RANDEEP - (phone hidden)

FOR PUNE CALL - AND DM - PUNE WITH RESUME TO ANY OF THE NOS BELOW ---

SALONI - (phone hidden)

ARRESHA - (phone hidden)

## KVC CONSULTANTS LTD##

##NO PLACEMENT CHARGES##

📌 International Voice / Chat Exp -- @ Upto Rs 6.50 LPA ---Cal- Bhavika (Pune)
🏢 KVC Consultants
📍 Pune