- Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 1-3 years of experience in a BPO/call center environment providing voice support services.
- Robust communication skills with the ability to articulate thoughts clearly over the phone or via digital channels.
- Proficiency in processing multiple tasks simultaneously while maintaining attention to detail and accuracy.
📌 Voice process (Pune)
🏢 Naukri E-hire Campaign
📍 Pune
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