- Must have experience as business communication trainer for at least 2 years+
- Should have exposure to NPS / C-Sat. Should be able to design training basis observations from audits and conduct independent TNAs
- Supporting email and chat project is added advantage
- Experience in retail is a plus
- Experience in using MS Office
- A2 level profile
- Should be open to rotational shifts and WO
- Ability to drive conversation as per client approved communication style
- Should be able to bring agents upto speed on cultural nuances (UK)