Service Support Coordinator

Company: Camline Solutions India Pvt. Ltd.
Department: Service & Support
Location: Pune
Employment Type: Full-Time
Experience: 1–3 Years

Job Summary

We are looking for a Service Support Coordinator to coordinate service activities, customer requirements, field engineers, AMC calls, breakdown complaints, preventive maintenance, and service documentation. The candidate will act as a key coordination point between customers, service engineers, vendors, and the internal team.

Key Responsibilities

- Coordinate daily service calls, breakdown complaints, AMC activities, and preventive maintenance schedules.
- Coordinate with field engineers for site visits, troubleshooting, and closure of service calls.
- Track open service tickets and follow up until complete resolution.
- Maintain service reports, job sheets, attendance, visit reports, and closure documents.
- Coordinate with customers for site access, visit schedules, material requirements,and work completion.
- Prepare and share service quotations, estimates, and proposals when required.
- Coordinate with the purchase/procurement team for service-related materials and spares.
- Follow up for material availability and ensure timely delivery to project/service locations.
- Monitor AMC schedules and ensure preventive maintenance is completed as per agreed timelines.
- Maintain records of AMC contracts, warranty details,



service history, and customer requirements.
- Prepare daily/weekly service status reports for management.
- Escalate critical technical issues, delayed service calls, and customer concerns to the concerned manager.
- Coordinate with vendors/OEMs for technical support, warranty claims, and replacement materials.
- Ensure proper documentation and customer sign-off after completion of service work.
- Follow up for pending measurements, work completion certificates, and service-related billing documents.
- Maintain good communication and professional relationships with customers.

Required Skills

- Good communication and coordination skills.
- Robust follow-up and task-management ability.
- Basic knowledge of CCTV, Access Control, Fire Alarm, Networking, and other electronic security systems will be preferred.
- Good knowledge of MS Excel, Word, email, and basic reporting.
- Ability to coordinate multiple service activities simultaneously.
- Good problem-solving and escalation-management skills.
- Ability to communicate effectively with field engineers, customers, vendors, and internal teams.
- Strong ownership and responsibility toward service closure.

Qualification

- Graduate in any discipline.
- Diploma/degree in Electronics, Electrical, IT, or a related field will be an advantage.

📌 Service Support Coordinator (Pune)
🏢 Camline Solutions India
📍 Pune