1. Associate Transaction Processor

The Advantages Support Specialist - L2 independently manages benefit administration on activities, including provider outreach, claim support processes, documentation on review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Key Responsibilities

- Process complex benefit administration on activities with minimal supervision
- Review claim documenta on and determine appropriate next steps
- Contact providers and other stakeholders to obtain required information
- Manage follow-up ac vi es and resolve outstanding requests
- Ensure compliance with quality, productivity, and service-level standards
- Identify and resolve processing exceptions
- Maintain accurate and complete documentation
- Support multiple product lines and workflows
- Assist with training,



coaching, and knowledge sharing
- Escalate issues or exception to leadership when needed
- Recommend process improvements and efficiency opportunities

2. Associate - Voice:

- Retail Voice Support
- Assist employees of clients through calls.
- Provide help regarding employee queries.
- Able to quickly understand issues and requests employees.

Basic Requirements:

- Excellent Communication skill
- Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift)
- Rotational week-off
- Level 1 hiring
- Salary offered- 2,76,100 to 3,40,000 LPA (based on submitted proof of tenure)
- Location- Kochi (Kakkanad)

Cab availability from 6.30PM-6.30AM within 25KM premises of office

📌 Walk-in || Associate Transaction Processor / Associate (Voice) (Kochi)
🏢 Sutherland Global Services Private
📍 Kochi