We’re Hiring: Application Support Lead

Location: Kashipur, Uttarakhand Experience: 8–12 Years Work Mode: 6 Days Work From Office Qualification: B.Tech / Bachelor’s in IT or related field

About the Role We are looking for an experienced Application Support Lead to ensure the smooth functioning of enterprise IT applications in a paper manufacturing environment.

The role will focus on SAP/Application Support, issue resolution, system maintenance, AI/data analysis, change & release management, and continuous process improvement.

Key Responsibilities Provide L1/L2 support for SAP modules and other enterprise applications Troubleshoot and resolve user issues while minimizing application downtime Escalate complex issues to development teams or external vendors Support data preparation and AI-driven modeling initiatives Analyze data to generate actionable insights for automation and decision-making Monitor application performance, stability, and reliability Manage routine maintenance, updates, patches, and backups Conduct user training and maintain user manuals and knowledge-base documentation Support system upgrades, enhancements, testing, deployment,



and rollout Coordinate with business and technical teams for effective change management Translate business requirements into technical specifications Identify opportunities for application and process improvements

️ Required Skills ⚫Technical Skills: ▪️SAP & Enterprise Application Support ▪️Application Troubleshooting & System Maintenance ▪️Basic Understanding of AI / Data Analysis

⚫System Integration ▪️Change & Release Management ▪️Documentation & Reporting

⚫Behavioral Skills: ▪️Robust Problem-Solving & Analytical Thinking ▪️Stakeholder Management ▪️Communication & Collaboration ▪️Ownership & Adaptability ▪️Attention to Detail

Ideal Candidate ✔️ B.Tech / Bachelor’s degree in IT or a related field ✔️ 8–12 years of experience in SAP/Application Support ✔️ Strong experience in troubleshooting and enterprise application support ✔️ Ability to work effectively with business users, technical teams, and external vendors

Interested candidates can share their updated CV at:

WhatsApp messages only:

References would be appreciated!

📌 Application Support Lead (SAP Implementation) (Mumbai)
🏢 ProSapiens HR
📍 Mumbai