We are looking for energetic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.
What You’ll Do: Handle customer queries via calls, emails, and tickets Perform initial troubleshooting & issue resolution Log and manage incidents using ticketing tools (ServiceNow preferred) Ensure timely updates, follow-ups, and proper documentation Escalate complex issues to higher support levels Deliver high customer satisfaction
What We’re Looking For: Strong communication skills Basic IT troubleshooting knowledge Willingness to work in rotational shifts Freshers & early professionals are welcome