Director of Customer Success – Marketing Services (SEO, Content & Organic Growth) Location / Time Zone:

US Eastern Time Zone (5 PM IST - 2 AM IST) Type:

Full-time working out of Office in Mumbai (Andheri East)

About Pepper

Pepper is an

AI-native marketing services company

redefining how enterprise brands scale organic growth through a unified blend of

strategy, creative talent, technology, and automation . Formerly Pepper Content, we’ve rebranded as

“The Anti-WPP” , building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.

Our

platform and services

bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.

At Pepper, you’ll be part of a team shaping the

future of marketing services , where

SEO, content, customer success, and technology converge

to deliver outcomes that matter. Role Overview

We are seeking a

Director of Customer Success – Marketing Services

to lead

client growth, delivery excellence, and strategic success outcomes

for our enterprise customers across SEO, content, and organic growth channels.

This role is

P&L; accountable -

you’ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience.

You’ll be a

leader and builder —hands-on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams.

This is an opportunity for someone

entrepreneurial, operationally excellent, and deeply experienced in organic marketing services

to help scale Pepper’s success engine alongside our customers and product roadmap.

What You’ll Own





Customer Success & Growth Outcomes Lead a team responsible for

client adoption, retention, and expansion

across enterprise portfolios. Set and deliver against

US-level customer experience KPIs,

including NPS, retention, growth, and portfolio profitability. Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders. Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority.

P&L; & Portfolio Management Own the

Profit & Loss responsibility

for a portfolio of enterprise accounts. Forecast, plan, and deliver

revenue growth, renewals, and upsell motions . Collaborate with sales, strategy, and marketing to develop scalable pricing and service models.

Delivery Leadership & Systems Building Architect and refine

delivery systems, playbooks, and operational frameworks

that ensure predictable outcomes and world-class execution. Ensure cross-functional coordination between SEO, content operations, analytics, product, and automation teams. Champion

process excellence

across onboarding, engagement, delivery, and reporting.

Domain Expertise & Strategic Consulting Provide

senior strategic guidance

across SEO, organic growth, content strategy, creative campaigns, and performance measurement. Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact. Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities.

Who We’re Looking For





Required Experience 10+ years

in a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth). Proven experience owning

P&L;, revenue growth, and profitability

with enterprise clients. Robust domain expertise across

SEO strategy, content marketing, organic audience growth, and performance measurement . History of building or scaling

delivery systems, playbooks, or platforms

that support service excellence. Comfortable with

data-driven decision-making

and using insights to drive customer outcomes. Outstanding communication skills and ability to interact with senior client stakeholders.

Preferred Attributes Experience in a

technology-led services environment , blending delivery with product/system innovation. Familiarity with or passion for

AI, automation, and tech-enabled growth engines

in marketing. Demonstrated ability to operate in

ambiguous, high-growth contexts

where systems and culture are evolving. Entrepreneurial mindset, ownership mentality, and a

bias for action .

In This Role You Will Be a key architect of how Pepper

delivers outcomes, not just services —blending SEO, content, data, and automation to fuel client impact. Help shape Pepper’s

go-to-market and customer success roadmap , contributing insights that influence product and platform investment. Lead a team of passionate delivery and success professionals who are

client-obsessed and outcomes-focused .

Why Pepper?

Pepper is building a

next generation of marketing services

that combines creative talent, AI, automation, and strategic insight. We’re committed to

fun, fast learning, and measurable impact

for our customers and employees alike. As we grow globally, we want leaders who are

builders, thinkers, and doers —ready to scale systems, teams, and business outcomes at enterprise scale.

📌 Director of Customer Success – Marketing Services (Mumbai)
🏢 Pepper
📍 Mumbai