Location : Vadodara (Work from office) Shift : US/Night Shift

Role Overview We are looking for an experienced System Administrator to manage enterprise Microsoft 365 (Global Admin scope), VMware compute environments, and deliver high-quality L2/L3 support to end users and internal teams. The role owns day-to-day administration, reliability, security hygiene, and escalation handling across identity, collaboration, and virtualization platforms. Key Responsibilities Microsoft 365 / Office 365 (Global Admin) Administer and operate Microsoft 365 tenant as Global Admin (or equivalent privileged admin roles with least-privilege practices). Manage Entra ID (Azure AD): users, groups, roles, Conditional Access, MFA, and SSO integrations. Administer Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Handle licensing, mailbox management, distribution lists, shared mailboxes, and retention/compliance policies. Support device management via Intune / Endpoint Manager where applicable. Perform tenant health checks, security alerts review, and audit log investigation. Execute joiner-mover-leaver (JML) processes and privileged access reviews. VMware - Compute Creation & Management Create, configure, and manage VMware vSphere / ESXi compute resources (VMs, templates, snapshots, clones). Manage compute capacity: CPU, memory, storage allocation, and resource pools. Perform VM lifecycle operations: provisioning, resizing, migration (vMotion), and decommissioning. Monitor host/cluster health, performance, and availability; remediate compute-related incidents. Coordinate with storage/network teams for datastore, networking, and backup readiness.



Maintain documentation for VM standards, naming conventions, and build checklists. L2 / L3 End-User Support Provide L2 and L3 technical support for Windows endpoints, identity, M365 apps, and virtualization-related user issues. Troubleshoot complex incidents escalated from L1 (login, mail, Teams, SharePoint, VPN, device, profile, and access issues). Own major incident coordination for identity / collaboration / compute outages until resolution or formal handover. Maintain SLAs/OLAs; ensure timely updates in ticketing tools (ServiceNow / Jira / Freshservice, etc.). Create knowledge base articles and runbooks for recurring issues. Mentor L1/L2 analysts on troubleshooting standards and escalation quality. Operations, Security & Governance Enforce least-privilege access; avoid standing Global Admin usage where PIM / just-in-time access is available. Support backup/restore validation for critical mailboxes, SharePoint sites, and VMs (as per process). Participate in change management: raise, review, implement, and post-validate changes. Maintain asset, license, and configuration records with accuracy. Contribute to DR/BCP readiness for M365 and VMware compute services.



Required Skills & Experience 6-7 years of hands-on System Administration experience in enterprise environments. Strong experience as Microsoft 365 / Office 365 administrator, including Global Admin (or equivalent highly privileged) responsibilities. Solid working knowledge of VMware for creating and managing compute (vSphere/ESXi/vCenter). Proven L2 and L3 end-user and infrastructure support experience. Robust foundation in Active Directory / Entra ID, DNS, DHCP, Group Policy, and Windows Server. Experience with ticketing, remote support, and incident/problem/change processes. Good scripting awareness (PowerShell preferred) for automation of repetitive admin tasks. Strong communication skills for user-facing support and stakeholder updates. Ability to work independently on escalations and document root cause clearly. Preferred / Nice to Have Microsoft certifications (e.g., MS-102, AZ-104, MD-102) and/or VMware VCP / equivalent. Exposure to Azure IaaS, hybrid identity (AD Connect), and Conditional Access design. Experience with endpoint security tools (Defender, CrowdStrike, etc.). Familiarity with backup tools (Veeam / Commvault / similar). Experience supporting global/offshore delivery or US/EU customer environments. Basic networking knowledge (VLAN, VPN, firewall rules, proxy). Education Bachelor's degree in Computer Science, IT, Electronics, or equivalent practical experience. Soft Skills Customer-first mindset with calm handling of priority incidents. Clear written and verbal English communication. Ownership, accountability, and documentation discipline. Ability to prioritize under SLA pressure and coordinate across teams.

📌 System Administrator (Mumbai)
🏢 VikingCloud India
📍 Mumbai