Qualification

• B.E./B.Tech in Computer Science / IT / Electronics or equivalent. • 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure.

Key Skills

• Solid knowledge of Linux/Windows Server Administration. • Hands-on experience in server hardware troubleshooting and replacement. • Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads. • Knowledge of storage, RAID, NVMe, networking and server components. • Experience in OS installation, upgrades, patching and driver/software installation. • Ability to monitor CPU, memory, storage, network and GPU performance. • Good troubleshooting and log-analysis skills • Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring. • Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.

Key Responsibilities

• Provide onsite operational and technical support for AI/GPU server infrastructure. • Troubleshoot hardware, OS, driver, application and GPU-related issues.



• Perform hardware replacement and preventive maintenance. • Install/upgrade OS, drivers and software applications. • Monitor system health, performance and AI/GPU workloads. • Collect logs and performance statistics for troubleshooting and reporting. • Maintain daily health-check, incident and activity reports. • Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues. • Ensure timely escalation and closure of critical incidents. • Support RCA and corrective actions for recurring/critical issues.

Desired Candidate Profile

• Strong analytical and problem-solving skills. • Good communication and customer-handling skills. • Ability to work independently at customer locations. • Willing to work in 24x7/shift/on-call support, as required. • Experience in data center, HPC, AI/GPU or enterprise server environments preferred.

📌 Technical Support Engineer (Mumbai)
🏢 Netweb Technologies India
📍 Mumbai