Job Role- AMR – B2B Sales Advisor (Trade, Contract, Dealer & Marketplace Channels | NorthCape) (AMR – Account Management Representative) Shift - Night shift WFO Location-Gurgaon

About Group Bayport:-

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For more about Group Bayport, please visit Website: LinkedIn: Overview

We are seeking a

high-impact AMR (Account Management Representative)

to support

NorthCape’s Trade, Contract, Dealer, and Marketplace business . This role is built to

enable Sales Reps, Dealers, and Marketplace partners , remove operational friction, and accelerate revenue growth.

The AMR functions as a

sales and operations bridge , combining

B2B sales coordination, dealer and marketplace management, research-led outreach, email marketing support, and solid execution discipline . This is a





revenue-aligned role , not a call-center position.

Key Responsibilities

B2B Sales, Dealer & Marketplace Enablement Act as the primary support partner for

Sales Reps, Trade Accounts, Dealers, and Marketplace partners . Manage daily interactions with

B2B Sales, Dealer & Marketplace Enablement Support

dealer onboarding and activation

across Trade and Marketplace channels. Conduct

account, dealer, and marketplace research

to identify growth and expansion opportunities. Support

email-based sales outreach, follow-ups, and campaign execution

for dealers and marketplace accounts. Share pricing, product details, catalogs, mockups, and order status updates to support deal closure. Partner closely with Sales Reps to ensure

smooth closure, onboarding, and post-order follow-ups . Contribute directly to

sales targets and revenue growth

across channels.

Order, Operations & Marketplace Management Accurately

enter, process, and track B2B and Marketplace orders

in internal systems. Manage

marketplace order flows , including acknowledgements, SLAs, and exception handling. Proactively update shipping timelines, tracking details, and manage overdue or delayed orders. Resolve order-related issues such as

cancellations, modifications, returns, warranty claims, and partial shipments

within SLAs. Coordinate with production, logistics, and operations teams to ensure timely fulfillment.

Marketplace Performance & Compliance Support

SKU onboarding, catalog updates, and pricing accuracy

for marketplaces. Monitor marketplace KPIs including

order acceptance rate, cancellations, delivery SLAs, and returns .



Coordinate with internal teams to address marketplace escalations and compliance requirements. Support review management and issue resolution to protect marketplace ratings.

Finance & Commercial Support Coordinate with finance for

invoicing, acknowledgements, credit notes, and payment follow-ups . Support quotation preparation and ensure correct commercial terms across channels. Maintain accuracy of

product codes, dealer pricing, routing, and marketplace data .

Reporting & Stakeholder Coordination Prepare and share

pipeline, order status, dealer, and marketplace performance reports . Maintain structured documentation and clear updates for internal stakeholders. Support leadership with data inputs for

channel performance reviews .

Required Skills & Experience Graduate with

3–6 years of experience

in

B2B sales support, account management, dealer management, or marketplace operations . Hands-on experience supporting

Trade, Dealer, or Marketplace channels . Exposure to

research-based selling, email marketing, and structured follow-ups . Experience working with

CRM, ERP, OMS, and Marketplace portals

(e.g., Wayfair, Target, etc. – preferred). Strong analytical and reporting skills (Excel proficiency required). Excellent communication, coordination, and problem-solving skills. Ability to manage multiple priorities with high ownership. Customer-first and execution-driven mindset.

What Makes This AMR Role Critical Acts as a

single-threaded owner

for Sales, Dealer, and Marketplace support. Reduces sales cycle time and operational dependency. Improves dealer and marketplace partner experience. Direct impact on

revenue growth, activation, and retention .

Success Metrics Sales closure support effectiveness Dealer and marketplace activation speed Order accuracy and SLA adherence Marketplace health metrics (acceptance rate, cancellations, reviews) Revenue contribution and pipeline health

📌 Account Management Representative (Mumbai)
🏢 Group Bayport
📍 Mumbai