Hiring: L1 Technical Troubleshooting

What you will do:- Log, manage & track technical tickets via Zendesk / Salesforce / Jira / ServiceNow ✅ Investigate API-level issues, bugs & integration failures ✅ Perform root cause analysis (RCA) on customer-reported problems ✅ Route & redirect tickets to the right teams — Network, Billing, Engineering, Provisioning ✅ Ensure SLA compliance & timely ticket resolution ✅ Conduct quality checks on resolved tickets ✅ Maintain documentation & knowledge base entries ✅ Collaborate with cross-functional teams for permanent fixes

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️ What We're Looking For:

Must Have:



→ 1–3 years in technical support / IT helpdesk / customer-facing tech role → Hands-on experience with ticketing tools (Zendesk / Salesforce / Jira / ServiceNow) → Solid troubleshooting skills → Ticket routing, escalation management & SLA tracking → Good to Excellent communication skills (written + verbal)

Good to Have: → API knowledge (REST APIs, error codes, Postman, log reading) → Telecom domain background (SIM, network, billing, provisioning)

Work Location: Noida Sector 135 Mode: Work from Office

Perks & Benefits → Salary upto 4.5 LPA → Both way cabs

📌 Technical Support Specialist (Noida)
🏢 TELUS Digital
📍 Noida