ABOUT COMPANY

Osettl Technologies operates Legodesk — a specialized legaltech platform for end-to-end debt recovery and NPA resolution. We serve India's leading banks, NBFCs, ARCs, and law firms with cutting-edge workflows for:

• SARFAESI Act proceedings • IBC/NCLT filings • DRT/DRAT litigation • Section 138 NI Act prosecution

THE ROLE

Customer Success Executive — own the post-sale client lifecycle for BFSI customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve their debt recovery and litigation outcomes with Legodesk.

Success = High adoption, zero churn, strong NPS, growing case volume per account.

Experience Required: 2-3 years in customer success, support, or client operations

Location: Bengaluru (on-site)

RESPONSIBILITIES

Client Onboarding & Enablement → Lead structured onboarding for new customers → Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138) → Create personalized implementation timelines → Build success playbooks tailored to each client's workflow

Ongoing Support & Relationship Management → Serve as trusted single point of contact (SPOC) for assigned accounts → Monitor usage metrics and proactively identify adoption blockers → Field client questions; resolve issues or escalate smartly → Maintain CRM transparency (all interactions logged)

Account Health & Retention → Track health metrics: NPS, adoption rate, case volume,



engagement score → Identify at-risk accounts and escalate for retention intervention → Conduct quarterly business reviews (QBRs) to drive value realization → Build retention strategies for your portfolio

Continuous Improvement → Gather customer feedback on features and pain points → Escalate to Product team as feature requests or bug reports → Build case studies and customer testimonials → Stay current on regulatory changes (debt recovery, NCLT, DRT)

YOUR PROFILE

✓ 2-3 years in CS, customer support, or client operations ✓ SaaS background preferred (but not required) ✓ Solid communicator: explain technical concepts to non-technical stakeholders ✓ Empathetic problem-solver; comfortable with ambiguity ✓ CRM proficiency (Salesforce, HubSpot, or similar) ✓ Curious about BFSI/legaltech; willing to learn debt recovery processes ✓ Bachelor's degree (any stream)

RED FLAG: If you've only done internal ops with zero external client interaction

GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"

YOU'LL BE MEASURED ON

→ Churn Rate:

→ NPS Score: 50+ (client satisfaction) → Product Adoption: >70% across portfolio → Onboarding Time:

→ Case Volume Growth: growing engagement per client

#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime

📌 Customer Success Executive (Mumbai)
🏢 Legodesk
📍 Mumbai