We are actively hiring for International Process (Operations - Team Leader)

Job description Designation- Team Lead Location- Thane ⏲️ Shift- 6 Days Working with 1 rotational week offs Salary up to- 6 LPA

♂️ ➡️️ Immediate Joiners Preferred

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Responsibilities-

* Candidate should be from Insurance sales background. * Excellent verbal and written Communication skills * Manage a team of agents to achieve daily targets, ensuring high levels service quality. * Oversee AHT, shrinkage, attrition, KPIs, and SLAs to maintain operational efficiency and effectiveness. * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. * Ensure compliance with company policies and procedures while driving business growth through creative solutions.

Interested candidates can connect for further details

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai