Position:

Guest Relations Executive

Overview: We are seeking a dynamic and proactive

Guest Relations Executive.

This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties. Key Responsibilities Operations & Guest Experience Manage day-to-day operations efficiently to ensure seamless guest experiences. Address guest concerns effectively, both

pre-booking and post-booking

, ensuring timely resolution and satisfaction. Oversee

inventory management

for all properties, ensuring furnishings, amenities, and supplies are well-stocked. Maintain

property upkeep

standards, ensuring cleanliness, functionality, and overall aesthetic appeal. Implement and monitor

upkeep schedules

and regular property inspections. Supervise and coordinate

housekeeping staff

, ensuring quality and efficiency. Ensure consistent

quality control

across guest rooms and common areas. Coordinate





repairs and maintenance

as needed to ensure operational continuity. Vendor & Staff Coordination Manage and coordinate with

suppliers and vendors

to ensure timely procurement and cost efficiency. Assist in

staff training

, including hospitality practices such as meal or breakfast preparation support when needed. Qualifications & Skills Bachelor’s degree in Hospitality, Business Administration, or related field. 1–4 years of experience in hospitality operations, guest relations, or property management. Robust organizational and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and basic property management systems. A proactive, service-oriented, and ownership-driven attitude.

📌 Guest Relations Executive (Mumbai)
🏢 The Blue Kite
📍 Mumbai