Job Title:

CRM Platform Support Lead Location:

Gurgaon (Hybrid) Experience:

5+ Years Work Mode:

Hybrid

Role Overview We are looking for a

CRM Platform Support Lead

who will manage the day-to-day operations, support, and improvement of the

Microsoft Dynamics 365 CRM platform . The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

Key Responsibilities Manage daily operations and support of

Microsoft Dynamics 365 CRM . Troubleshoot CRM issues and provide technical support to users. Handle

incidents, service requests, and production issues . Manage CRM changes, updates, configurations, and deployments. Monitor CRM performance and identify areas for improvement. Work on

data migration, data cleansing, data quality and security . Support CRM reports and dashboards. Work with business teams to understand requirements and provide CRM solutions. Manage CRM integrations with other systems. Maintain CRM technical documentation. Ensure CRM security, compliance, and data protection. Coordinate with vendors and manage

SLA/service-related activities . Mentor and guide CRM support team members. Work closely with IT,



business, and other technology teams. Participate in continuous improvement and CRM enhancement initiatives.

Must-Have Skills Microsoft Dynamics 365 CRM – 5+ years Strong

Dynamics 365 CRM Configuration & Development Power Platform / Power Apps Power Apps Portals / Power Pages – Mandatory C# / .NET Plugins SSIS Azure Cloud – Mandatory SQL Server / SQL Web Services / API development Logic Apps / Function Apps / Web Apps MVC & multi-tier architecture Azure DevOps – Good to have Agile methodology – Good to have

Good to Have Experience in

Health Insurance / Insurance domain NoSQL database knowledge Team mentoring / technical leadership experience Strong stakeholder management skills

Ideal Candidate Someone who has solid

Dynamics 365 CRM technical + production support experience , can troubleshoot and manage CRM operations independently, and has the ability to

lead/mentor a CRM support team . Important:

Ye role

pure D365 Developer role nahi hai . Isme

CRM Support + Technical + Team Lead/Platform Management

ka combination chahiye.

📌 .Net Support Engineer (Mumbai)
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