HRALWAYS is a premium recruitment agency specializing in real estate, architecture firms, interior design firms, manufacturing companies, legal firms, and chartered accountant firms.
We are currently hiring for a real estate firm that focuses on luxury high-rises catering to High Net-Worth Individuals (HNI) and Ultra High Net-Worth Individuals (UHNI). Candidates must have a background in real estate and be able to understand customer walk-ins, conversion ratios (CP ratio), and conflict resolution.
The interview process consists of three rounds held on different days, but all will be in-person interviews. If you are not willing to attend a personal interview, we will not be able to proceed with your application for this role.
JOB DESCRIPTION: Guest Relation Executive (GRE)
Location:
Project Site – Mumbai
Function:
Sales Office / Client Relations
Salary:
As per industry standards
Scope & Accountabilities Act as the
first point of contact
for walk‑in clients and brokers. Assist with
walk‑in forms
and escort clients to waiting areas. Assign sales managers on a
ROTA basis
as approved by the site head. Handle
pantry and stationery stock
management.
Ensure clients are attended promptly with
accurate project details . Respond to client queries in person or in writing. Maintain
customer enquiry updates, database, and MIS . Oversee
basic housekeeping
and guest arrangements (tea/coffee, lounge setup). Conduct
after‑sales follow‑ups
and handle grievances/complaints. Ensure proper
sitting arrangements
in meeting rooms and conference areas. Work closely with the
sales team
to provide support as required.
Competencies / Key Attributes Proficiency in
Excel & MS Office Strong
communication skills Team player with a skilled demeanor
Target Profile Education:
H.Sc / Graduate in any field; fluent in English Experience:
1–4 years in Real Estate (preferably premium builders) OR luxury sales (premium automobile showroom, hospitality, lifestyle retail) Well‑groomed, polished personality with an affinity for
luxury client service Experience in
SFDC (Salesforce)
will be an added advantage Willingness to travel across