is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including
Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics . WNS has a robust presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes. Job Summary WNS is hiring experienced
GDS Travel Professionals
for a
US Travel Voice Process
in Gurgaon. The ideal candidate should have a minimum of
2 years of relevant travel experience
with hands-on expertise in
Amadeus or Sabre GDS
and strong knowledge of airline reservations and ticketing. Candidates with strong end-to-end GDS knowledge, including
PNR creation, booking, ticketing, refunds, cancellations, exchanges and reissues , will be preferred. Key Responsibilities Handle customer calls related to
US travel bookings and reservations . Create, modify and manage
PNRs
using GDS systems. Handle flight
booking and ticketing
activities. Process
cancellations and refunds
as per applicable guidelines. Handle
ticket exchanges and reissues
accurately.
Resolve customer queries related to flight bookings and reservations. Provide accurate and timely solutions while maintaining high customer service standards. Maintain accuracy and compliance while processing travel transactions. Achieve defined quality, productivity and customer satisfaction targets. Work effectively in a