Function:

Growth / Revenue / Customer Success / Business Strategy /Enterprise Accounts About the Role We are looking for a

Director

– Growth

to drive revenue growth, customer success, account expansion and overall business performance across key customer segments.This is a

business growth role

, not a conventional sales or account-management position. The role will work at the intersection of

Revenue, Customer Success, Business Strategy

to identify growth opportunities, improve retention, expand existing accounts and drive measurable business outcomes.

Key Responsibilities Own growth and revenue performance across assigned customer segments, accounts or business verticals. Drive

customer retention, account expansion, upselling, cross-selling and revenue growth

. Identify opportunities to improve customer penetration, wallet share and account potential. Manage and strengthen relationships with

enterprise customers and senior stakeholders

. Partner with Revenue, Operations, Product, Technology, Finance and Customer Success teams to solve customer problems and improve business outcomes. Track key business metrics including

revenue, gross margin, retention, churn, account growth, customer satisfaction and service performance

. Develop growth plans, account plans, forecasts,



business reviews and performance dashboards. Use

data and business analytics

to identify revenue gaps, pricing opportunities, customer risks and expansion opportunities. Drive structured customer reviews, proactive engagement and problem-solving. Build scalable processes for account management, customer success, reporting and performance tracking.

What We're Looking For 6–10+ years of experience

in Growth, Revenue Management, Customer Success, Enterprise Account Management, Business Strategy or similar business roles. Experience in

Logistics Tech, SaaS, E-commerce, Quick Commerce, Supply Chain, Marketplace or B2B platform businesses

is preferred. Strong understanding of

customer success, revenue growth, account expansion, retention, churn and enterprise customer management

. Robust analytical and commercial acumen with experience in

business dashboards, MIS, forecasting and performance reviews

. Experience managing large enterprise accounts and senior-level customer relationships. Understanding of

pricing, margins, revenue leakage, customer profitability and business growth

. Strong cross-functional execution skills across Operations, Product, Technology, Finance and Revenue.

📌 Director Growth (Mumbai)
🏢 Pidge
📍 Mumbai