About Us:

We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.

What we’re looking for:

2 years of relevant experience in

Customer Success

preferably with a

B2B SaaS/product company Exposure to

US and/or Middle East markets

is preferred Strong communication, relationship-building, and stakeholder management skills Ability to understand customer needs and translate them into product solutions Solid ownership and problem-solving mindset

What you’ll do:

Own and manage relationships with a portfolio of Global B2B customers Drive

customer onboarding,



product adoption, engagement, and retention Understand customer goals and ensure successful product implementation Conduct regular customer check-ins, business reviews, and product discussions Identify opportunities for

upsell, cross-sell, and expansion Monitor customer health, usage, and satisfaction metrics Work closely with Sales, Product, and Support teams to resolve customer issues Act as the voice of the customer and share feedback with internal teams Drive renewals and ensure a strong overall customer experience

Location:

HSR Layout Timing:

10am-7pm

📌 Customer Success Specialist (Mumbai)
🏢 Super Humans
📍 Mumbai