Customer Success Executive Industry:

Skincare / D2C Brands: Reginald Men, Molecular Company Experience:

1–2 Years Employment Type:

Full-Time Location:

Hyderabad

We are looking for a

Customer Success Executive

to manage customer interactions and ensure an excellent customer experience for our

skincare products . The ideal candidate should have good communication skills, a customer-first approach, and a basic understanding of skincare products and customer concerns. Key Responsibilities Handle customer queries through

calls, WhatsApp, email, and other customer support channels . Understand customers' skincare concerns and provide appropriate

product-related information and guidance . Assist customers with product usage, ingredients, advantages, routines, and general skincare-related queries. Resolve concerns related to

orders, payments, delivery, returns, replacements, and product issues .



Follow up with customers to ensure their concerns are resolved and they have a positive experience. Coordinate with

Operations, Logistics, E-commerce, and Marketing teams

for timely resolution of customer issues. Build strong relationships with customers and support

customer retention and repeat purchases . Maintain records of customer interactions, complaints, feedback, and resolutions. Collect customer feedback regarding products and communicate key insights to the relevant teams. Identify recurring customer concerns and suggest improvements in customer experience. Handle escalations professionally and ensure timely resolution. Achieve customer service KPIs such as

response time, resolution time, customer satisfaction, and retention . Stay updated on skincare products, ingredients, routines, and common customer concerns.

📌 Customer Success Executive (Mumbai)
🏢 Doveriye
📍 Mumbai