Customer Support Executive (Customer Operations – Chat & Voice) Location:

Rajajinagar, Bangalore Employment Type:

Full-Time Experience:

2+ Years

About the Role We are looking for an experienced

Customer Support Executive

to deliver exceptional support to both national and international customers. The ideal candidate should have prior experience in handling customer interactions across chat and voice channels while maintaining high service quality and customer satisfaction.

Key Responsibilities Handle customer interactions through chat and voice support. Resolve customer queries efficiently while ensuring an excellent customer experience. Support both domestic and international customers. Investigate and resolve customer complaints with professionalism. Coordinate with internal stakeholders to ensure timely issue resolution. Maintain accurate documentation of customer interactions. Meet service level agreements (SLAs), quality standards, and productivity targets. Identify recurring customer issues and provide feedback for process improvements.





Requirements Minimum

2 years of experience

in Customer Support, Customer Operations, Customer Success, BPO, or a similar customer-facing role. Excellent verbal and written communication skills. Mandatory proficiency in

English and Hindi

. Additional regional language proficiency will be an added advantage. Robust customer handling and conflict-resolution skills. Comfortable working in a 24x7 rotational shift environment. Good computer proficiency and experience using CRM or customer support tools is preferred.

Work Details Process:

Blended (Chat + Voice) Shift:

24x7 Operations (Any 9-hour shift including a 1-hour break) Working Days:

6 days a week Week Off:

Rotational

Interested folks can also share your CV at

Rally

is an equal opportunity employer and welcomes candidates of all backgrounds to apply. We look forward to hearing from you!

📌 Customer Support Executive (Mumbai)
🏢 Rally
📍 Mumbai