Job Description – Application Support / Production Support
Role: Associate / Senior Associate – Application Support / Production Support
Experience: 2–4 Years
Location: Chennai/ Mumbai
Employment Type: Full Time

Employment Type - Full-time

Working Days - 5 Days Working

Work Schedule
• Candidates should be comfortable working in rotational shift timings and rotational week offs

Preference -
Male candidates only
Immediate joiners

Job Summary
We are looking for candidates who have hands-on experience in Application/Production Support, with good knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift environment.
Significant:
Immediate joiners , or candidates with maximum 15 days' notice period will be preferred.
Candidate who is already staying in Chennai, or Mumbai will only be considered , as there will be a face-to-face round of interview.

Key Responsibilities

Provide L1/L2 application and production support for business-critical applications.
Monitor applications and production environments to ensure smooth and uninterrupted operations.
Troubleshoot application-related issues and perform initial root-cause analysis.
Handle incidents, service requests and production issues within defined SLAs.
Monitor system/application performance and identify potential issues proactively.




Work with internal technical teams to resolve complex application and infrastructure-related issues.
Perform basic troubleshooting on Linux/Unix environments.
Execute and troubleshoot SQL queries for data validation and issue investigation.
Work with Oracle databases for basic database-related troubleshooting and support activities.
Analyse application logs and identify errors/issues.
Escalate critical or unresolved issues to the relevant technical teams.
Maintain proper documentation of incidents, resolutions and support activities.
Participate in shift handovers and ensure proper communication of pending/critical issues.
Follow defined IT support processes, escalation matrix and operational procedures.

Required Skills
Mandatory:
Application Support / Production Support experience
Linux
SQL
Oracle Database
Good troubleshooting and analytical skills
Good verbal and written communication skills
Willingness to work in rotational shifts and rotational week-offs

Required Educational Qualification (Mandatory)
BE/B.Tech – IT / Computer Science
B.Sc. – IT
BCA
MCA
Candidate should be only from Computer Science background

Required Experience
2-4 years of relevant experience in Application Support / Production Support.

📌 Application Support Engineer (Mumbai)
🏢 NuSummit
📍 Mumbai