- Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
- Process customer orders, handle returns, and maintain accurate records of transactions.
- Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction ratings.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
Job Requirements :
- 0-8 years of experience in a BPO or CSE setting.
- Strong communication skills with the ability to articulate thoughts clearly over the phone.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Ability to work effectively under pressure in a fast-paced environment.
📌 Customer Service Executive (Mumbai)
🏢 Career Guideline
📍 Mumbai
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