01 Sep
|
Kalpataru
|
Mumbai
Roles and Responsibilities :
- Manage customer relationships to ensure timely resolution of issues and improve overall satisfaction.
- Provide exceptional customer support by responding promptly to inquiries, resolving complaints, and escalating complex issues when necessary.
- Collaborate with internal teams (e.g., sales, marketing) to resolve customer concerns related to products or services offered by the company.
- Analyze data from CRM reports to identify trends and areas for improvement in customer interactions.
Job Requirements :
- 6-12 years of experience in real estate industry or similar field.
- Strong understanding of CRM systems and ability to manage multiple customers simultaneously.
- Excellent customer service skills with a focus on providing timely solutions and building solid relationships.
- Proficiency in SFDC (Salesforce) or similar tools.
📌 Assistant Manager - CRM (Mumbai)
🏢 Kalpataru
📍 Mumbai