Job Description

Senior Executive / Assistant Manager Front Office & Administration

Department: Front Office & Administration

Location: Corporate Office, Kauvery Hospital, MRC Nagar, Raja Annamalai Puram, Chennai

Experience: 5–10 Years

Qualification: Any bachelor’s degree (MBA/PG Diploma in Administration/Hospital Management preferred)

About Kauvery Hospital

Kauvery Hospital is one of South India's leading multi-specialty healthcare providers, committed to delivering world-class patient care through clinical excellence, innovation, and compassionate service. We are looking for a dynamic and highly professional Senior Executive / Assistant Manager – Front Office & Administration to oversee corporate front office operations and administrative functions while ensuring an exceptional visitor and employee experience.

Position Summary

The Senior Executive / Assistant Manager – Front Office & Administration will be responsible for managing the Corporate Office reception, ensuring seamless administrative operations, coordinating with internal departments and external stakeholders, and maintaining a skilled, welcoming, and productive office workplace. The role demands excellent communication skills, high standards of personal presentation, strong organizational abilities, and a customer-centric mindset.

Key Responsibilities

Front Office Management

- Manage the Corporate Office reception and ensure professional visitor experience.
- Welcome and assist senior management, visitors, consultants, vendors, and business partners.
- Handle incoming calls, emails, couriers, and visitor registrations efficiently.
- Maintain visitor records and ensure adherence to security and access protocols.
- Ensure reception and common areas are maintained to the highest standards.

Administration





- Coordinate day-to-day administrative operations of the Corporate Office.
- Manage office facilities, housekeeping, pantry, security, and maintenance vendors.
- Coordinate meeting room bookings and ensure meeting facilities are fully operational.
- Monitor office assets, stationery, consumables, and inventory.
- Liaise with vendors for procurement and service-related activities.
- Ensure timely processing of administrative requests and support functions.

Stakeholder Coordination

- Coordinate with various departments to ensure smooth administrative support.
- Assist senior leadership with office logistics and administrative requirements.
- Support corporate events, leadership meetings, conferences, and VIP visits.
- Coordinate travel arrangements, accommodation, and logistics whenever required.

Compliance & Documentation

- Maintain administrative records, vendor documentation, and service agreements.
- Ensure compliance with organizational policies and statutory requirements related to administration.
- Prepare administrative MIS reports and monthly dashboards.
- Monitor vendor performance and service-level compliance.

Process Improvement

- Identify opportunities to improve administrative efficiency and workplace experience.
- Standardize front office and administration processes through SOPs.
- Drive cost optimization initiatives without compromising service quality.
- Support automation and digitization initiatives for administrative processes.

Key Performance Indicators (KPIs)





- Corporate Office visitor satisfaction.
- Front office service quality and responsiveness.
- Administrative request closure within SLA.
- Vendor performance and compliance.
- Office maintenance and facility uptime.
- Budget adherence and cost optimization.
- Timely MIS and administrative reporting.
- Event and meeting coordination effectiveness.

Required Skills & Competencies

Technical Skills

- Front Office Management
- Office Administration
- Facility Management
- Vendor Management
- Inventory & Asset Management
- Travel & Event Coordination
- Documentation & MIS Reporting
- MS Office (Excel, Word, PowerPoint, Outlook)

Behavioural Competencies

- Excellent verbal and written communication.
- Professional appearance and presentable personality.
- Strong interpersonal and relationship management skills.
- Customer service orientation.
- Exceptional organisational and multitasking abilities.
- High level of ownership and accountability.
- Ability to work under pressure and manage multiple priorities.
- Strong problem-solving and decision-making skills.
- Attention to detail and confidentiality.

Candidate Profile

- Bachelor's Degree in any discipline.
- MBA or Postgraduate qualification in Administration/Hospital Management is preferred.
- 5–10 years of experience in Front Office, Administration, Corporate Services, Hospitality, Healthcare, or similar environments.
- Experience in managing corporate front office operations is highly preferred.
- Excellent communication skills in English and Tamil; knowledge of Hindi is an added advantage.
- Strong executive presence with a professional and well-groomed personality.
- Ability to interact confidently with senior leadership, consultants, VIPs, and external stakeholders.

📌 Assistant Front Office Manager (Chennai)
🏢 Kauvery Hospital
📍 Chennai