- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer complaints and escalate them to relevant teams when necessary.
- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-3 years of experience in a similar role (BPO/Call Centre).
- Excellent communication skills for effective customer handling over the phone.
- Ability to process multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in solving complex queries and complaints in a skilled manner.
📌 Customer Service Executive (Chennai)
🏢 AP Management Consultants
📍 Chennai
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