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Role & responsibilities :

Job Title: Inbound Voice Process Executive (Hindi Speaking)

Location: Chennai, Tamil Nadu
Employment Type: Full-time

Job Summary:

We are looking for a customer-focused and fluent Hindi-speaking professional to handle inbound customer calls. The role requires excellent communication skills, the ability to resolve customer queries efficiently, and a proactive approach to ensuring customer satisfaction.

Key Responsibilities:

- Handle inbound calls from customers and respond to queries professionally and courteously.

- Provide accurate information related to products, services, and processes.

- Ensure first-call resolution by addressing customer concerns effectively.

- Record and update customer details and interaction notes in the system.

- Escalate unresolved issues to the relevant department for prompt resolution.





- Maintain high levels of customer satisfaction and adhere to service quality standards.

- Meet daily/weekly call handling and productivity targets.

Required Qualifications & Skills:

- Educational Qualification: Bachelors degree (mandatory).

- Language Proficiency: Fluency in Hindi (mandatory) and good communication skills in English;

- Prior experience in a BPO/voice process is preferred but not mandatory (freshers with solid Hindi communication skills can apply).

- Robust listening, problem-solving, and interpersonal skills.

- Ability to work in rotational shifts, including weekends if required.

- Basic computer knowledge (MS Office, typing skills, CRM tools).

📌 Inbound Voice Process- Hindi Speaking is a must- Chennai
🏢 Global Serve Solutions
📍 Chennai