Telecaller Job Description

We are looking for a confident and enthusiastic Telecaller to join the Intellea team. The role involves connecting with prospective students, understanding their requirements, introducing them to Intellea's programs, generating interest, and scheduling counselling or enrollment discussions.

The ideal candidate should have excellent communication skills, be comfortable making a high volume of calls, and have a positive and persuasive approach to conversations.

Key Roles & Responsibilities

- Outbound Calling: Make calls to prospective students from assigned leads and introduce Intellea's courses and programs.
- Lead Qualification: Understand the student's requirements, interests, educational background, and career goals to identify relevant prospects.
- Course Communication: Clearly explain basic information about Intellea's programs, including course offerings, benefits, learning format, and other relevant details.
- Lead Follow-ups: Conduct regular and timely follow-ups with interested and pending leads to maintain engagement.
- Counselling Coordination: Identify interested prospects and schedule calls or meetings with the Academic Counselling team.
- Enquiry Handling: Respond to incoming enquiries and provide accurate information while directing detailed academic or course-specific questions to the appropriate team.
- Lead Conversion: Build rapport with prospects, create interest in Intellea's programs, and support the team in converting leads into counselling appointments and enrollments.
- CRM Management: Accurately update lead status, call outcomes, follow-up dates,



and relevant communication details in the CRM/system.
- Daily Call Tracking: Maintain records of calls made, conversations, interested candidates, follow-ups, and conversions.
- Target Achievement: Meet daily and monthly calling, lead qualification, appointment, and conversion targets.
- Professional Communication: Represent Intellea professionally and maintain a polite, helpful, and positive tone during every interaction.
- Team Coordination: Work closely with Academic Counsellors, Sales, and Operations teams to ensure smooth lead handover and follow-up.

Preferred Skills & Qualifications

- Excellent verbal communication and interpersonal skills.
- Confident and comfortable speaking with students and parents over the phone.
- Good listening and persuasion skills.
- Ability to handle rejection and maintain a positive attitude.
- Strong follow-up and time-management skills.
- Comfortable working with daily calling and performance targets.
- Basic knowledge of CRM systems, Google Workspace, or similar tools.
- Prior experience in telecalling, inside sales, customer support, education sales, or lead generation is preferred.
- Freshers with strong communication skills and a willingness to learn are also welcome.

Key Performance Indicators

- Daily outbound calls
- Lead contact rate
- Qualified leads generated
- Counselling appointments scheduled
- Lead-to-appointment conversion
- Follow-up completion rate
- Enrollment contribution
- CRM/data accuracy
- Daily and monthly target achievement

Perks and advantages

Sales incentives

📌 Telecaller Agent (Chennai)
🏢 Intellea
📍 Chennai