Job Title: Agentic AI Product Team

Role: Software Engineer - Hybrid

Location: Chennai

Role Description:
InteliSense is an enterprise AI contact center platform (voice + chat) spanning two independent deployment stacks an Azure/LangGraph stack and an AWS stack (Amazon Connect + Bedrock AgentCore).

Responsibilities:

- Own Agent design and Orchestration
- Build new self-service and specialized agent
- Wire up Tool/MCP Integrations
- Design and Build HITL flows for Production Voice / Chat

Must-Have Technical Skills:

- Strong hands-on experience with LangGraph or comparable agent orchestration frameworks.
- Robust hands-on experience with Azure AI Search (or equivalent Elasticsearch/OpenSearch/Pinecone/Weaviate) including hybrid search and reranking.
- Experience with embedding models, chunking strategies, and index design for RAG at production scale.
- Experience with LLM API Integration.
- Solid Python and FastAPI experience.
- Experience designing multi-agent systems— supervisor/specialist patterns, tool-calling agents, agent-to-agent handoff
- Familiarity with MCP ,



building or consuming MCP servers as agent tools
- Experience with Redis for session/state persistence
- Understanding of HITL design patterns for production conversational AI (escalation, confirmation gates, failure routing)
- Understanding of multi-tenant SaaS architecture.
- Comfortable working with REST/Graph APIs as agent tools

Nice-to-have Skills:

- Experience with Amazon connect and Bedrock AgentCore.
- Experience with Azure OpenAI or other LLM APIs in a production Agent context.
- Familiarity with LangSmith or other LLM Observability/eval tooling.
- Experience with Voice channel agent design.
- Background in contact center /ITSM domains.
- Exposure to Prompt Engineering for structured agent behavior.
- Experienced in MangoDB for document/session storage.
- Exposure to Azure Functions or serverless ingestion pipelines.
- Experienced with Voice AI Pipelines.
- Experienced in Information Retrieval or NLP Search.

📌 AI Engineer (Chennai)
🏢 Sensiple
📍 Chennai